Today was a very special day for the HTMi Olympic Team in London. One Aldwych Hotel London, A Leading Hotel of the World…the name that stands for quality, high standard, exceptional service, the place where staff do not wear the nametags as the vision of this particular hotel in the heart of London is following: “a luxury service, is the service that you do not see…you feel” And today, the team went for a visit of this wonderful property.

We had the pleasure of meeting and interviewing Mr. Stefan Soennichsen, General Manager of this fine property. Mr. Soennichsen is a most dynamic and energetic gentleman and you feel you are in the presence of a kind person and a great leader.

Mr. Soennichsen welcomes HTMi warmly into his property and during the forty-minute interview we had the opportunity to talk about many interesting topics. The road in front of the hotel is an official Olympic Lane, which may only be used by athletes, Olympic officials, and visiting dignitaries. During the interview Mr. Soennichsen spoke about the challenges the hotel is faced with in the run up and during the games. We also spoke about the virtues and qualities needed to be a General Manager, the career path and experience such a position demands. Mr. Soennichsen was referenced by a former colleague as one of the three greatest leaders he has ever worked for. I had the chance to ask Mr. Soennichsen about his leadership style and what makes a great leader. Mr. Soennichsen also gives very valuable advice to students and graduates entering the hospitality and tourism industry.

After the interview, Mr. Soennichsen invited the Olympic Team to a complimentary Afternoon Tea in the hotel lobby. This was a great treat and presented the opportunity for the students to experience first-hand and feel the service of the highest standards of one the leading hotels in the world.

http://www.onealdwych.com

During our afternoon tea, we were further welcomed by Mr. Christophe Hilty, Director of Operations, a goof friend and supporter of HTMi. It was indeed and incredible experience as guests at One Aldwych, and if we were to describe it in words it would something like:

“Professional, luxurious, quality, style – it is all One Aldwych… it as all five-star hospitality, something that all of us need to strive for”, The HTMi Olympic Team

http://www.onealdwych.com

Anthony Lack, Training and Events manager, HTMi, July 2012