The HTMi Hotel School London Olympic Team
arrives at the exclusive Dukes Hotel. The
hotel is situated directly across the road from Clarence House, where Prince
Charles and Duchess of Cornwall live, a two-minute walk from Buckingham Palace.
The hotel is well known for providing its guests with exceptional service, a
relaxing and quiet place of rest, tucked away from the busy streets and hectic
This five-star boutique hotel proudly showcases
its numerous prestigious awards in the lobby, such as ‘England’s Leading
Boutique Hotel’ award from the World Travel Awards, 2011 where the hotel also
won the coveted World’s Ultimate Service in Hospitality Award at the same awards
Apart from its many awards and achievements,
its restaurant, “ThirtySix”, is run by the One Michelin star Chef Nigel Mendham
who provides guests and visitors delightful “British cuisine with a modern
twist”. Another famous outlet is the DUKES Bar. The legendary bar is
internationally renowned for its famous martinis and personalised cocktails.
Frequented by James Bond author Ian Fleming, the bar is said to be the
inspiration for the classic line, 'shaken, not stirred'. The New York Times
said “The hotel bar which some say concocts one of the world’s best Martinis”.
HTMi has two excellent students working at the
DUKES Hotel for the pre-Olympic and during the 2012 Olympic Games. Gail Tong is
working within the Rooms Division and Michael Kurfürst is working in their Food
& Beverage Department. Says HTMI Anthony Lack: “ Having spoken to their managers, I was
delighted to hear very positive feedback. They are very impressed by their
professionalism, dedication and eagerness to learn”.
During the visit HTMi Anthony Lack interview
the key management team, including : a. Mrs. Debrah Duggah, General Manager. (During
the interview Mrs. Dhugga spoke about the challenges the hotel has faced in the
run up to and actual games, her philosophy on quality guest service, the need
for more female managers in the hospitality industry and what she calls service
is “old housekeeping”). b. Mrs. Natalie O’Dalaigh who gives advice on preparing
for job interviews, preparing a resume and cover letter and talks about the
importance of professional grooming, and c. the One Michelin Star Chef Nigel
Mendham of Restaurant “ThirtySix” who spoke about the latest food trends, his
own style of cooking and offers advice to aspiring culinary chefs.
All three interviews will soon be released on
the HTMi Hospitality TV Channel.
"Working in F&B Service for DUKES
Hotel has definitely given me an unparalleled work experience. The job may be
stressful sometimes, but the knowledge I've gained more than makes up for
it", Michael Kurfürst, HTMi Student
"Working in Dukes Hotel as a receptionist
is like being an ambassador for them. Having a professional grooming standard
and smile at all times is the way of giving a positive impression to the guest.
Thanks for HTMi giving me this opportunity to be here working with a great team
with different cultures", Gail Tong, HTMi Student
Anthony Lack, Training and Events Manager HTMi
, July 2012 London Olympics
Anthony Lack, HTMi Training & Events
Manager, Gail Tong, Michael Kurfürst, Mrs. Debrah Duggah, General Manager